Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Order processing typically takes 1-3 business days. Delivery times vary based on your location and shipping method, but most orders arrive within 5-10 business days after dispatch. You will receive a tracking number once your order ships.
You can create an account by clicking the “Sign Up” or “Create Account” link on our website. Simply fill in the required information, and you’ll be ready to start shopping.
To update your shipping address, please email us as soon as possible at [email protected]. If your order has not yet shipped, we can assist with the change. Once shipped, changes may not be possible.
After your order ships, we’ll email you a tracking number with a link to monitor the delivery progress.
No. For your security, we do not store any credit card details. All transactions are securely processed through trusted payment gateways.
Yes, applicable sales tax will be calculated and added at checkout according to local regulations.
We currently ship to select countries. You can check available shipping options at checkout. If your country is not listed, feel free to contact us at [email protected].
Whenever possible, we ship all items together. However, in some cases, items may be shipped separately to ensure faster delivery.
If you need to swap an item
Returns and Exchanges
We accept returns within 30 days of delivery for unused items in original condition and packaging. Please visit our Refund & Returns Policy page for full details or email [email protected].
We’re sorry for the mix-up! Please email us at [email protected] with your order number and photos of the incorrect item. We’ll arrange a replacement or refund promptly.
If your order was damaged in transit, please contact us right away at [email protected] with your order number and photos of the damage. We’ll quickly assist with a replacement or refund.
Once your return request is approved, we’ll provide the return shipping address and detailed instructions via email. Please do not send items back without prior authorization.
You can reach our customer support team by emailing [email protected]. We aim to respond to all inquiries within 24-48 business hours.
Please email us immediately at [email protected]. If your order hasn’t shipped, we can update the address. If it has shipped, we’ll do our best to assist, but we cannot guarantee address changes after dispatch.
If you wish to change or cancel your order, please contact us right away at [email protected]. If the order hasn’t been processed, we’ll do our best to accommodate your request. Once shipped, changes or cancellations are no longer possible.
At this time, we do not offer pre-orders for sold-out items. We recommend signing up for restock notifications or checking back on our website for updates.