Thank you for shopping with Misolant! We want you to be completely satisfied with your purchase. If for any reason you are not, please review our return and refund policy below.
Returns
We accept returns within 30 days of delivery. To be eligible for a return, your item must be:
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Unused and in the same condition that you received it
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In its original packaging
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Accompanied by a valid proof of purchase (such as your order confirmation email)
Return Process
To initiate a return, please contact our customer service team at
📧 [email protected]
We will provide you with detailed return instructions and the return shipping address.
Refunds
Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
Non-Returnable Items
Certain items may not be eligible for return, including:
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Items marked as final sale
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Customized or special-order products
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Items damaged due to misuse, negligence, or normal wear and tear
Return Shipping
Customers are responsible for return shipping costs unless the product is defective or we sent the wrong item.
Damaged or Defective Products
If you received a defective or damaged item, please contact us immediately at [email protected] with your order number and photos of the product. We’ll work quickly to resolve the issue.